Master Connection Associates (MCA) offers a personalized approach to the standard industry "shoppers survey" for organizations that want to have their sales, reservations or customer service professionals shopped to determine how they are interacting with your customers. Are they exceeding the goals and expectations that have been established for your customers? Is the company maintaining a competitive edge? Is your team providing a product consistent with your Vision? MCA has spent years developing comprehensive training and we offer a tool that supports our training and improves results on the job.
We offer multiple options for sales, reservations or service shopping to identify the skill and performance measurement you are seeking. Our customized scenarios are appropriately selected and developed to match your individual requirements.
For further information please contact us at +1.949.589.6137